Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,515,551

members

76

online now

1,716,158

discussions

Back to Top

Cannot connect to NOAA.gov and related sites

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎02-07-2012
Posts: 2
Message 1 of 9 (5,381 Views)

Cannot connect to NOAA.gov and related sites

COMCAST is preventing me from connecting to company websites at NOAA.  I can't even access the public site (www.noaa.gov).  What's going on?  What do I need to do to fix the problem?

8 REPLIES
Posted by
Edited on
‎03-01-2012 06:48 PM

Email Expert

Member Since: ‎06-10-2006
Posts: 13,046
Message 2 of 9 (5,366 Views)

Re: Cannot connect to NOAA.gov and related sites

[ Edited ]

 

 

This is the correct link. 

 

http://www.noaa.gov/

 

I'm using Comcast and had no problem getting to it.   Something just got corrupted at the link you are trying to use, or you were trying to type it in wrong.  It happens.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-13-2007
Posts: 8
Message 3 of 9 (5,352 Views)

Re: Cannot connect to NOAA.gov and related sites

LeoC4 -

   Although I didn't have problems today, there have been more than a few occasions where I could not reach weather.gov or noaa.gov over the past couple of months. The problem has always cleared itself later in the day, however, when I just can't wait...

   My solution has been to temporarily change the dns entries from Comcast to another dns provider.  After browsing those sites, I change it back to the Comcast DNS ip(s).  This workaround has solved my problem.

   I believe there have been a couple of topics in this forum about the noaa or weather.gov sites having this problem.

Here is a recent one (Jan 24):

http://forums.comcast.com/t5/Connectivity-and-Modem-Help/Re-Weather-Gov-DNS/td-p/1175625

Posted by
Edited on
‎03-02-2012 07:15 PM

Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,503
Message 4 of 9 (5,325 Views)

Re: Cannot connect to NOAA.gov and related sites

[ Edited ]

This has been an on-and-off issue. It's due to Comcast moving to DNSSEC, which requires security between DNS servers. The .GOV domain doesn't always properly update their security certificates, which then causes Comcast's DNS to block it since it's not sure it's a valid DNS record.

 

Short of using alternate DNS, you can also add the domain to your computer's HOSTS file (Windows), which overrides DNS. Only safe to do if you REALLY know what you are doing.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎02-07-2012
Posts: 2
Message 5 of 9 (5,119 Views)

Re: Cannot connect to NOAA.gov and related sites

It's happened again...

Posted by
Edited on
‎04-06-2012 02:18 PM

Frequent Visitor

Member Since: ‎10-08-2008
Posts: 9
Message 6 of 9 (5,100 Views)

Re: Cannot connect to NOAA.gov and related sites

[ Edited ]

Here is why we can not connect. I contacted the NOAA webmaster. It is Comcasts fault. if they(comcast) dont resolve this i will quit Comcast outright. Too expensive for this not to work. i attached the E-mail.

 

A routine key rollover for www.crh.noaa.gov and www.noaa.gov was
performed last night.  Comcast has not been able to resolve these URLs
since that time.  All comcast users are now unable to resolve
www.crh.noaa.gov and www.noaa.gov.

The NOAA Web Operations Center has been notified and they are assisting.
  As more records do the key rollover more URLs will become inaccessible
to comcast users.


Ron Jones
National Weather Service
Office of the Chief Information Officer
Silver Spring, MD

Posted by
Problem Solver

Member Since: ‎03-15-2004
Posts: 1,717
Message 7 of 9 (5,071 Views)

Re: Cannot connect to NOAA.gov and related sites

I clicked on your links and your right they won't open. However I just clicked on the link in in the above post by Latoque which is an old post and it opened to NOAA.gov....

Posted by
Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,503
Message 8 of 9 (5,064 Views)

Re: Cannot connect to NOAA.gov and related sites

The links in Gunner's post are invalid:

wlmailhtml:{338F9C25-B6A8-4819-A5D9-7D970D9D9C6A}mid://00000000/!x-usc:http://www.crh.noaa.gov/

 

I have no idea what that is. Firefox doesn't know how to handle it.

 

That said, I noticed no problems yesterday or today with my normal links.

Highlighted
Posted by
Web Page Expert

Member Since: ‎12-15-2007
Posts: 1,200
Message 9 of 9 (5,057 Views)

Re: Cannot connect to NOAA.gov and related sites

>wlmailhtml:{338F9C25-B6A8-4819-A5D9-7D970D9D9C6A}mid://00000000/!x-usc:http://www.crh.noaa.gov/

 

This long string appears to be the html code from windows live mail (wlmailhtml) when copying a link from an email.  I doubt anything can read it except windows live mail.