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Cannot change username back to original

New Poster

Cannot change username back to original

I accidently changed my username on my primary account, I want to change it back to the original and now it wont let me. Talked to support chat and they acted like they had no idea how to fix this. All I want is my original username back, this is really annoying. 

New Poster

Re: Cannot change username back to original

Same for me. They don't tell you that once you change your user name your previous username and email address are forever "unusable".

Gold Problem Solver

Re: Cannot change username back to original

When you go into your Account and change your Username, there is a warning that tells you once it is changed you cannot change it back again.

When a Username is deleted, it is held for 90 days bybComcast, and then it is released and can be taken by another customer.

You both can Try calling Comcast, explain what you did in error, and see if they can give it back to you. If you just recently made the change theybMAY be able to get it back for you.
CAc


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