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Cannot access Comcast e-mail (Internet Explorer 10)

Posted by
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Message 1 of 12
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Internet Explorer 10 was just automatically installed on my computer.  Since then I cannot open my Comcast e-mail, although i can see the preview screen.  The blue circle just spins around and around.  I can access my Comcast e-mail from my work computer which runs an older version of Explorer.  Is this something that Comcast needs to fix on its end?

11 REPLIES
Posted by
Problem Solver

Message 2 of 12
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Posted by
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Message 3 of 12
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Internet Explorer 10 was just automatically installed on my computer.  Since then I cannot open my Comcast e-mail, although i can see the preview screen.  The blue circle just spins around and around.  I can access my Comcast e-mail from my work computer which runs an older version of Explorer.  Is this something that Comcast needs to fix on its end?

Posted by
Problem Solver

Message 4 of 12
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Posted by
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Message 5 of 12
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I just returned from vacation and I cannot access my e-mail in-box.  I get the preview, but when I click on my in-box the circle just goes round and round forever. 
What happened while I was gone..

Posted by
Service Expert

Message 6 of 12
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adelebeck wrote:

I just returned from vacation and I cannot access my e-mail in-box.  I get the preview, but when I click on my in-box the circle just goes round and round forever. 
What happened while I was gone..


What browser and version are you using?




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Posted by
Gold Problem Solver

Message 7 of 12
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Read the FIRST POST in this thread and follow all recommendations.

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Can-t-open-Email/td-p/1578483


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Gold Problem Solver

Message 9 of 12
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adelebeck wrote:

Microsoft Windows 7.


Miocrosft Windows 7 is your operating sytem, not your browser and version.

Unless you have added a second browser, you are probably using Internet Explorer as your browser.

 

Click on Help at the top of the page, then click on About _____ to see which version you are using.

 

 

 

CC

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Gold Problem Solver

Message 10 of 12
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NRoss35 wrote:

Internet Explorer 10 was just automatically installed on my computer.  Since then I cannot open my Comcast e-mail, although i can see the preview screen.  The blue circle just spins around and around.  I can access my Comcast e-mail from my work computer which runs an older version of Explorer.  Is this something that Comcast needs to fix on its end?


Windows Updates released Internet Explorer Version 10 recently.

 

Microsoft has added Comcast.net as one of the domains for Compatibility view, so IE10 should automatically switch to Compatibility mode when using the Xfinity website.

If you still cannot access your email, and have updated to Version 10 to use as your browser:

Make sure to Compatibility View in IE Ver. 10 under Tools is enabled.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Contributor

Message 11 of 12
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Make sure to Compatibility View in IE Ver. 10 under Tools is enabled.

 

How do you do the above? 

Posted by
Gold Problem Solver

Message 12 of 12
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Judy, See my reply here:

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Windows-7-amp-Internet-Explorer-10/m-p/...



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.