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Cannot Get Mail from iPhone

Regular Visitor

Cannot Get Mail from iPhone

iPhone:

Cannot Get Mail
The mail server "mail.comcast.net is not responding.

Verify that you have entered the correct account info in Mail settings.

 

This has been problematic since last Saturday's disruption of service.

There seems to be a conflict with iCloud. I've tried resetting  account settings without success.

(Server Port 993 to 995)

The MacBook has been reverting to iCloud also which I never use.

 

 

Email Expert

Re: Cannot Get Mail from iPhone

On the phone in iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.

 

See if that sorts it out for you.  And 993 is the correct outgoing server setting.




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Regular Visitor

Re: Cannot Get Mail from iPhone

Thanks, Latoque.

Your instructions are helpful but I was able to get the problem resoloved on the phone with Comcast by deleting the Comcast account and replacing it. However, I had to make a follow-up call. There was an issue with email addresses that were never in use.