Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Cannot Access Email - java.lang.NullPointerException

New Poster

Cannot Access Email - java.lang.NullPointerException

I'm having the same issue mentioned by several others that suddenly today I cannot access my xfinity email on my desktop pc.  I get an error message that Request processing failed: nested exception is java.lang.NullPointerException.  Says full stack trace of thhe root cause is available in the Apache Tomcat/7.0.57logs.


I can access my mail on my iPhone and iPad.  Javascript updated yesterday and I wonder if this is the problem.  Before I subject myself to spending lots of time trying to get the problem solved with Comcast (aka Xfinity), does anyone here know how to fix this problem.



Problem Solver

Re: Cannot Access Email - java.lang.NullPointerException

Lots of people are having this problem.  I think the problem is with Comcast's servers. Hope they get it sorted out soon.