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Can't send emails with pdf attachment

New Poster

Can't send emails with pdf attachment

I can't send an email with a 3MB pdf attachment. I get the following message:


Task 'Jeff - Home - Sending' reported error (0x8004210 : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 550 5.1.1 Not Our Customer'

 

Smaller emails go out.

Service Expert

Re: Can't send emails with pdf attachment


@jeffbrooks7 wrote:

I can't send an email with a 3MB pdf attachment. I get the following message:


Task 'Jeff - Home - Sending' reported error (0x8004210 : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 550 5.1.1 Not Our Customer'

 

Smaller emails go out.


The attachment really isn't the problem, it's the recipient.  Check the address carefully.

 

Also, if you have an AV program that is scanning incoming and outgoing emails turn off that feature.  Comcast already scans incoming and outgoing mails.




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New Poster

Re: Can't send emails with pdf attachment

That doesn't seem to be the problem, despite the message. I have an email stuck in the outbox & cannot delete it, nor move it to any other folder. I have now sent other similar sized emails, but they take forever because Outlook keeps trying to send the message that can't be deleted.

New Poster

Re: Can't send emails with pdf attachment

Disregard. I finally was able to delete it! Thanks for the help.

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