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Can't send email from Windows Live Mail now.

New Poster

Can't send email from Windows Live Mail now.

I'm unable to send email from Windows Live Mail. The problem started yesterday, 5/4/15.  Help, please.

 

Here is the error message:

The connection to the server has failed.

Subject 'test2''
Server: 'smtp.comcast.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 587
Secure(SSL): Yes
Socket Error: 10013

Email Expert

Re: Can't send email from Windows Live Mail now.

Take a look at this troubleshooting information--------------------

 

http://wiki-errors.com/dealing-with-socket-error-10013/




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Official Employee

Re: Can't send email from Windows Live Mail now.

There have been a number of reports over the past day regarding issues some subscribers are having when trying to send email.

We recently updated the ssl certificate used on smtp.comcast.net.  Post-change, we started seeing reports of a few email programs having trouble verifying the cert.

To minimize customer impact, we've deployed the original certificate.

Our current priority is testing the new certificate configuration with a broader array of mail clients, including those raised in this thread. Once we see that the configuration works with those clients, we will redeploy the update.





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