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Can't print my e-mails

Regular Visitor

Can't print my e-mails

When I try to print an e-mail by clicking on the print icon, a new browser window is launched, but the window is blank. The printer dialogue box does automatically appear, but since there is nothing in the browser window, a blank page prints out with page 1 of 1 at the top and the line with nthe date prints out at the bottom. How can I resolve this problem? FYI...the printer works on every other application, just not on printing Comcast e-mails and this started when you changed the e-mail format.

Email Expert

Re: Can't print my e-mails

Try using a different browser.  I'm using Chrome on a Mac, and it works OK for me.  I can bring up the email using either the icon in the toolbar, or the Print command from the "hamburger" menu to the right of Delete in the message header.




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Regular Visitor

Re: Can't print my e-mails

EUREKA...I have e-mail printing capability back.

Sir...you are pure genius!

Thanks so much!

 

Email Expert

Re: Can't print my e-mails

You're welcome.  One other thing----------you didn't say which browser you're using, but if you want to print using it instead of another one, try clearing the cache/browsing history in it and see if it then works for you.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon