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Can't open attachments

New Poster

Can't open attachments

I'm using Google Chrome. When I receive attachments in Comcast e-mail (e.g. Word docs, Excel Spreadsheets) they will not open for me to view. I have to save them first. Is there a setting that I must change and if so in which app. (.Chrome, Email, Microsoft Office). 

 

Any help would be greatly appreciated.

Silver Problem Solver

Re: Can't open attachments

Hello,

If after clicking Download nothing happens, the file doesn't download completely, or the file can't be opened, there may be a conflict with software on your computer, a browser or  cache that needs to be cleared, or a temporary problem on the Gmail server

Service Expert

Re: Can't open attachments

I don't know anything about Chrome. Does it have a popup blocker? If so, you can investigate that angle. It could be seeing the attachment as a popup.

 

I'm just throwing this out because IE poopup blocker will sometimes prevent an attachment from opening.

 

I don't know why gmail server was mentioned when you clearly stated this was happening in your Comcast mail.




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New Poster

Re: Can't open attachments

Is it giving you a statement that the file is protected? If so it maybe an issue with office were it has the protect mode enable for internet files.

New Poster

Re: Can't open attachments

please tell me how to open attachments in comcast email from Word.

Regular Visitor

Re: Can't open attachments

Why am I suddenly not able to open emails