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Can't do Message Reply

New Poster

Can't do Message Reply

When I went to reply to e-mails today the screens say (in the text body):
 

This page can’t be displayed

  • Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct.
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.
Email Expert

Re: Can't do Message Reply

Try clearing out your browser's cache. Cookies and other small files in there can cause a lot of problems if they become conflicting, broken or expired. When you have done that, then close out the browser and re-start it.

If that doesn't do the trick, then try using a different browser and see if you can duplicate the problem there. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Check the Lite, sign out of your email and then back in again. You should be in the Lite version now.




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New Poster

Re: Can't do Message Reply

This suggestion has offered no help whatsoever. Even after following these suggestions, the problem remains. The problem lies within the Internet Explorer browser. It's a Microsoft problem and lies very low on their list of priorities.

Email Expert

Re: Can't do Message Reply

If you are using either IE 10 or 11, make sure you have Compatibility view enabled for Comcast.net.  You will find it under your Tools menu.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon