Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,456

members

58

online now

1,954,267

discussions

Top

Can't delete emails

New Poster

Can't delete emails

Today I am unable to delete emails from the XFinity web mail app. I get the message "This message could not be moved to trash folder, possibly because your mailbox is nearly full.
In that case, please try to empty your deleted items first, or delete smaller messages first."

 

I have almost nothing in my mailbox. I empty the trash whenever it gets to 99+ messages (the last time was a couple days ago), and I download new mail every day. However, something's wrong today with the server, apparently. When I empty the trash it says the messages were successfully deleted, but then they come back. and are still visible (crossed out). And deleting from my inbox fails with the above message.

 

New Poster

Re: Can't delete emails

The server problem seems to have been solved.