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Can't connect to my Xfinity account from PC

New Poster

Can't connect to my Xfinity account from PC

I am unable to connecty to my Xfinity mail account on my home PC.  Running Windows 10.  Tried different browsers, all are at current update.  Just keep getting a message that the logon page can't be found or doesn't exist.  I have access from my phone; just not from the desktop.

Email Expert

Re: Can't connect to my Xfinity account from PC

Try from here-----------

 

https://my.xfinity.com/?cid=xfinityconnecttocomcastnet




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Regular Contributor

Re: Can't connect to my Xfinity account from PC

Alternate link does not work once loaded (clicking on mail icon). 

 

At times I get from Chrome: "Connection Reset" - I would think if my work was blocking the webpage I would get a nastier message from within. Started yesterday morning. Also get "Connection Error - the service is not available right now". My iPhone is fine using Apple mail (your app is clunky). 

Email Expert

Re: Can't connect to my Xfinity account from PC

Are you trying to access the email from a work computer?  Can you access it OK from your home connection?  Do you have an IT admin at your workplace you can talk to if this is a work situation?




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