Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,983

members

56

online now

1,955,201

discussions

Top

Can't add Hotmail account to Xfinity

ANSWERED
Frequent Visitor

Can't add Hotmail account to Xfinity

Am trying to add my Hotmail account to my Xfinity email.  I think I've got all the correct info, but am not having any luck.  I go to Preferences and add other. 

 

1.  Account type:  Pop3    -    Server:  pop3.live.com

2.  Account Name:  Hotmail    -    Username:  myusername (my email address before the @ (also tried my email address with @hotmail.com)

3.  Email Address:  myemailaddress@hotmail.com    -    Password:  mypassword

4.  Change pop3 port to:  995

 

I keep getting an error message.  "We were not able to validate your credentials. Please check that your settings are correct and try again."

 

Any ideas what's wrong. 

 

Thanks

Carol

Accepted Solution

Re: Can't add Hotmail account to Xfinity

I just added a hotmail address to my Xfinity Connect webmail with no problems.  Well, not quite.  I had one problem and the form showed me where it was by highlighting it in pink.  I had to use username@hotmail.com instead of just username, and I have Use SSL to encrypt server traffic checked.  Port is 995.  I then sent a test message and everything was verified and the account works with both incoming and outgoing mail.

View answer in context
Bronze Problem Solver

Re: Can't add Hotmail account to Xfinity


sadievan wrote:

Am trying to add my Hotmail account to my Xfinity email.  I think I've got all the correct info, but am not having any luck.  I go to Preferences and add other. 

 

1.  Account type:  Pop3    -    Server:  pop3.live.com

2.  Account Name:  Hotmail    -    Username:  myusername (my email address before the @ (also tried my email address with @hotmail.com)

3.  Email Address:  myemailaddress@hotmail.com    -    Password:  mypassword

4.  Change pop3 port to:  995

 

I keep getting an error message.  "We were not able to validate your credentials. Please check that your settings are correct and try again."

 

Any ideas what's wrong. 

 

Thanks

Carol


This is what I get when I try to access the Hotmail POP server via an email client:

 

Error -32 activating SSL session (locus 6014, type 4, code 0, 'Server provided a broken/invalid certificate, try again with a reduced level of certificate complian')

 

It's not about the user/pass or any of that stuff, it's about the client and server not being able to do the "SSL thing". According to my email client, things are borked at Hotmail. Can you check email at Hotmail via an email client? If so, I'm stumped. If not, it looks like there's nothing for it but to wait until Hotmail gets things sorted out.

Frequent Visitor

Re: Can't add Hotmail account to Xfinity

I can access my hotmail online at hotmail.com. I have also successfully added my hotmail email to my iPhone and iPad with no problem. I think the problem lies with Comcast. Carol
Bronze Problem Solver

Re: Can't add Hotmail account to Xfinity


sadievan wrote:
I can access my hotmail online at hotmail.com.
That's webmail. Despite the fact that you're trying to set things up in Comcast's webmail, Comcast will use POP3 to try to get email from Hotmail.
I have also successfully added my hotmail email to my iPhone and iPad with no problem.
Is that via webmail, or via an email client that uses the POP3 protocol?
I think the problem lies with Comcast.
I've been fooling around a bit, and I think my question and comment above might be irrelevant. The email client that generated the error message I quoted was Pegasus. I've since tried Windows Mail and Thunderbird, and they worked OK. Pegasus works OK if I check the box that says:
Disable certificate validation (warning: read help before using this)
SSL is about encrypting the connection, *and* about verifying the identity of the remote server via third party CA - "Certificate Authorities". So you don't send your stuff to some nogoodnic DNS hijacker, or something. I don't really know enough about it to have a solid opinion on whether Windows Mail and Thunderbird are being "too lax", or  Comcast and Pegasus are being 'too strict", or whether Hotmail is just doing it wrong, or whatever. If it was just Pegause having a problem I'd guess that it wasn't up to speed on the valid CAs. But where Pegasus *and* Comcast are having a problem, I'm leaning toward something being mucked up at Hotmail. You know how those guys are... they don't follow standards, they just create their own when it suits them. ;-)
Carol

 

Frequent Visitor

Re: Can't add Hotmail account to Xfinity


steve-baker wrote:


I have also successfully added my hotmail email to my iPhone and iPad with no problem.
Is that via webmail, or via an email client that uses the POP3 protocol?
It is via an email client.
I think the problem lies with Comcast.
I've been fooling around a bit, and I think my question and comment above might be irrelevant. The email client that generated the error message I quoted was Pegasus. I've since tried Windows Mail and Thunderbird, and they worked OK. Pegasus works OK if I check the box that says:
Disable certificate validation (warning: read help before using this)
SSL is about encrypting the connection, *and* about verifying the identity of the remote server via third party CA - "Certificate Authorities". So you don't send your stuff to some nogoodnic DNS hijacker, or something. I don't really know enough about it to have a solid opinion on whether Windows Mail and Thunderbird are being "too lax", or  Comcast and Pegasus are being 'too strict", or whether Hotmail is just doing it wrong, or whatever. If it was just Pegause having a problem I'd guess that it wasn't up to speed on the valid CAs. But where Pegasus *and* Comcast are having a problem, I'm leaning toward something being mucked up at Hotmail. You know how those guys are... they don't follow standards, they just create their own when it suits them. ;-)

Hotmail is Windows Live Mail, so that's why it work's in Windows Mail.
I don't know why it won't work on Comcast. 
Carol

 


 

Email Expert

Re: Can't add Hotmail account to Xfinity


sadievan wrote:


Hotmail is Windows Live Mail, so that's why it work's in Windows Mail.

No, that is not quite true.  Windows Live Mail is actually an email client that is installed on your own computer. It is the email client provided for free by Microsoft.  It's an updated program that replaces Outlook Express.

 

mady

>


Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: Can't add Hotmail account to Xfinity

Isn't Hotmail a windows product? Carol
Email Expert

Re: Can't add Hotmail account to Xfinity


sadievan wrote:
Isn't Hotmail a windows product? Carol

Actually, they are both products of Microsoft under the umbrella name of Windows Live.  Hotmail is an online, web-based email service and Windows Live Mail is an email client that you install on your computer, to be used to download email from Hotmail, Comcast and any other email provider.  Of course, MS would love it if you confused them and used them one product.

 

mady

>


Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: Can't add Hotmail account to Xfinity

Thanks. Any idea how to get it to work with comcast?
Service Expert

Re: Can't add Hotmail account to Xfinity

I just added a hotmail address to my Xfinity Connect webmail with no problems.  Well, not quite.  I had one problem and the form showed me where it was by highlighting it in pink.  I had to use username@hotmail.com instead of just username, and I have Use SSL to encrypt server traffic checked.  Port is 995.  I then sent a test message and everything was verified and the account works with both incoming and outgoing mail.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Can't add Hotmail account to Xfinity


Again wrote:

I just added a hotmail address to my Xfinity Connect webmail with no problems.  Well, not quite.  I had one problem and the form showed me where it was by highlighting it in pink.  I had to use username@hotmail.com instead of just username, and I have Use SSL to encrypt server traffic checked.  Port is 995.  I then sent a test message and everything was verified and the account works with both incoming and outgoing mail.


I tried it with the SSL to encrypt checked and it added the account, but I am not able to get my email from that account.  When I click on my other accounts, there is a place to click 'get external mail' however on the hotmail folder it just says 'get mail' and when I click it it goes to my primary folder.  The hotmail emails are not received. 

 

Are you able to get emails to your hotmail folder?  What did you put in the Server box and Account box?

I entered in the Server box:  pop3.live.com and in the Account box:  hotmail.  Are those the settings you used?  Can you post the settings you used for each box (obviously not your read email address or password)

 

Carol

 

New Poster

Re: Can't add Hotmail account to Xfinity

You have to put the full e-mail adress for user name

New Poster

Re: Can't add Hotmail account to Xfinity

followed verbatim and it did NOT work.....