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Can't Reply to Forum Post / Double Spacing in Email

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Frequent Visitor

Can't Reply to Forum Post / Double Spacing in Email

I am unable to reply to the post referenced below despite being logged in and the Reply button seemingly being enabled. Pressing the Reply button has no discernable effect. Tested in FireFox and Chrome (on Linux Mint 18.n).

https://forums.xfinity.com/t5/Email-Web-Browsing/double-spacing-email/m-p/1961827/highlight/true#M13...

 

With respect to the post's "Double Spacing" issue the post states "the double spacing usually is only seen by you. The addressee will see it all single spaced." I am able to demonstrate that this is unture - at least in my tests. I sent test messages to/from different comcast emal accounts. The double spacing is clearly evident to the recipient. In composing the message, whenever "Enter" used for next line, it is double spaced (new, unwanted behavior). Whenever Shift-Enter is pressed for next line, it is single spaced. 

Accepted Solution

Re: Can't Reply to Forum Post / Double Spacing in Email

Hello ScottWelker. The thread you have shared is a very old thread from 2013, and regarding the email issue being discussed, we have since upgraded our email platform. That thread has been locked due to its age and relevance. 

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Official Employee

Re: Can't Reply to Forum Post / Double Spacing in Email

Hello ScottWelker. The thread you have shared is a very old thread from 2013, and regarding the email issue being discussed, we have since upgraded our email platform. That thread has been locked due to its age and relevance. 


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Bronze Problem Solver

Re: Can't Reply to Forum Post / Double Spacing in Email


@ScottWelker wrote:

I am unable to reply to the post referenced below despite being logged in and the Reply button seemingly being enabled. Pressing the Reply button has no discernable effect. Tested in FireFox and Chrome (on Linux Mint 18.n).

https://forums.xfinity.com/t5/Email-Web-Browsing/double-spacing-email/m-p/1961827/highlight/true#M13...

 

With respect to the post's "Double Spacing" issue the post states "the double spacing usually is only seen by you. The addressee will see it all single spaced." I am able to demonstrate that this is unture - at least in my tests. I sent test messages to/from different comcast emal accounts. The double spacing is clearly evident to the recipient. In composing the message, whenever "Enter" used for next line, it is double spaced (new, unwanted behavior). Whenever Shift-Enter is pressed for next line, it is single spaced. 


Double spacing is how the new webmail works, and it can't be changed.

Frequent Visitor

Re: Can't Reply to Forum Post / Double Spacing in Email


@ComcastJoeTru wrote:

Hello ScottWelker. The thread you have shared is a very old thread from 2013, and regarding the email issue being discussed, we have since upgraded our email platform. That thread has been locked due to its age and relevance. 


Ha! I missed that. Thank you.

 

Of course it's not a great user experience (UX) to have an enabled Reply button that smiply does nothing. Having it disabled or, when I press it, having some indication of why it won't do anything would helpful.

Thanks again for your response!

Frequent Visitor

Re: Can't Reply to Forum Post / Double Spacing in Email


@Welcome_to_Post wrote:

@ScottWelker wrote:

I am unable to reply to the post referenced below despite being logged in and the Reply button seemingly being enabled. Pressing the Reply button has no discernable effect. Tested in FireFox and Chrome (on Linux Mint 18.n).

https://forums.xfinity.com/t5/Email-Web-Browsing/double-spacing-email/m-p/1961827/highlight/true#M13...

 

With respect to the post's "Double Spacing" issue the post states "the double spacing usually is only seen by you. The addressee will see it all single spaced." I am able to demonstrate that this is unture - at least in my tests. I sent test messages to/from different comcast emal accounts. The double spacing is clearly evident to the recipient. In composing the message, whenever "Enter" used for next line, it is double spaced (new, unwanted behavior). Whenever Shift-Enter is pressed for next line, it is single spaced. 


Double spacing is how the new webmail works, and it can't be changed.


That's unfortunate. From a user experience (UX) perspective this is a painful change from how the prior email client worked. It is quite tedious and is absolutely NOT WYSIWYG (What You See Is What You Get). I sincerly hope and urge Comcast to reconsider or, at lease, provide some visual indication so that what I've authored is what I actually send.

Frequent Visitor

Re: Can't Reply to Forum Post / Double Spacing in Email

I post this both to illustrate the Email spacing issue (from the end-user experience) and in the hope of providing a stop-gap work-around - albeit a clumbsy and difficult one.

When I compose a message I see this:

ComcastDRAFT.png

 

If I save the draft and navigate to my Drafts folder and preview the message I see what the recipient will receive:
ComcastDRAFTPreview.png

Official Employee

Re: Can't Reply to Forum Post / Double Spacing in Email

@Welcome_to_Post wrote:
@ScottWelker wrote:

I am unable to reply to the post referenced below despite being logged in and the Reply button seemingly being enabled. Pressing the Reply button has no discernable effect. Tested in FireFox and Chrome (on Linux Mint 18.n).

https://forums.xfinity.com/t5/Email-Web-Browsing/double-spacing-email/m-p/1961827/highlight/true#M13...

 

With respect to the post's "Double Spacing" issue the post states "the double spacing usually is only seen by you. The addressee will see it all single spaced." I am able to demonstrate that this is unture - at least in my tests. I sent test messages to/from different comcast emal accounts. The double spacing is clearly evident to the recipient. In composing the message, whenever "Enter" used for next line, it is double spaced (new, unwanted behavior). Whenever Shift-Enter is pressed for next line, it is single spaced. 

Double spacing is how the new webmail works, and it can't be changed.

That's unfortunate. From a user experience (UX) perspective this is a painful change from how the prior email client worked. It is quite tedious and is absolutely NOT WYSIWYG (What You See Is What You Get). I sincerly hope and urge Comcast to reconsider or, at lease, provide some visual indication so that what I've authored is what I actually send.

ScottWelker, thanks for your feedback. I'll pass this to my leadership. 

 

KenF


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Can't Reply to Forum Post / Double Spacing in Email

The line spacing issue is so profound that I am going to have to abandon Comcast's web-based email in favor of a usable mail client. This spacing issue is making it appear to my associates and customers that I am incapable of drafting a proper, clean message. REALLY REALLY REALLY bad form!

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