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Can't Receive XFinity/Comcast Email

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New Poster

Can't Receive XFinity/Comcast Email

Hello, I have had Comcast email for many years and all of the sudden it stopped receiving emails on Jan 9, 2018; however, I can send out emails.  No XFinity agents can help yet; they keep sending us to higher tier, but no fix.  I do not have any other email connected. I use Windows 10 operating system and I go directly to XFinity website to log in. I tried the XFinity app, but still not receiving emails. I've tried it on Google Chrome and Mozilla FireFox and it doesn't work.  What should I do?? Thank you.

Accepted Solution

Re: Can't Receive XFinity/Comcast Email

Can you please check to see if you have any mail filters set up? 

Click on the Cog, then Settings, then Filter Rules. (Spam Filters & Email Blocking)

 

From there please make sure that your filters are not set to delete your mail automatically. It's incredibly easy to create a rule that is just TOO aggressive. (I know from experience)

 

 

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Email Expert

Re: Can't Receive XFinity/Comcast Email

Try sending yourself an email from some other account you have like Yahoo or Gmail or something.  Does it get through OK?  If not, do you get any bounce or error message in the other account?




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New Poster

Re: Can't Receive XFinity/Comcast Email

Thank you.  I tried a test email from another account and no feed back and I never received the email to my Xfinity/Comcast.  Thanks for the help though.

Official Employee

Re: Can't Receive XFinity/Comcast Email

Can you please check to see if you have any mail filters set up? 

Click on the Cog, then Settings, then Filter Rules. (Spam Filters & Email Blocking)

 

From there please make sure that your filters are not set to delete your mail automatically. It's incredibly easy to create a rule that is just TOO aggressive. (I know from experience)

 

 





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New Poster

Re: Can't Receive XFinity/Comcast Email

Thank you!  That's exactly what happened.  I had a filter rule set up that deleted my incoming mail--geeze.  Thanks for your help!

Official Employee

Re: Can't Receive XFinity/Comcast Email

I'm glad that was the issue!

 

For future filter setup, I always reccomend sending mail to a Catchall folder instead of straight up deleting. That way if the filter misbehaves, there is a recourse. If it works the way you want you could always change it to delete later.

 





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New Poster

Re: Can't Receive XFinity/Comcast Email

I can not receive my email. Was working this mornig. Now I get A report that can nit display the page.

New Poster

Re: Can't Receive XFinity/Comcast Email

I have been struggling with this problem for hours.  I can send email to my other email account--have no idea if others are receiving my Comcast email--but I cannot receive email.  I have sent many emails from my other account--none have come thru.  I don't see a cog or gear anywhere on the email home page to follow your solution.  I have Microsoft Outlook 2010.  Have never had this problem before and it's serious as I do a lot of business via this email address.

Frequent Visitor

Re: Can't Receive XFinity/Comcast Email

I had the exact same problem with outlook 2010 - Xfinity blamed microsoft and microsoft blamed Xfinity. Bottom line was microsoft no longer supports outlook 2010 so I had to upgrande to 2017. NOW I have issues with xfinity incoming emails getting hung up on synchronizing...I eventually get them but it can be a full 24 hours. And it happens whether I'n n Outlook or on the xfinity app.  If I didn't have a phone (Sprint) I would not see important emails. No answer according to everything I've read here!

New Poster

Re: Can't Receive XFinity/Comcast Email

Our email has been down since about 1:15pm PST
Tried sending mail from other external accouts but still cannot receive anything.

New Poster

Re: Can't Receive XFinity/Comcast Email

same for me. using chrome. i don't receive any email even test ones from other accounts (from work)


@bethhuizenga wrote:

Our email has been down since about 1:15pm PST
Tried sending mail from other external accouts but still cannot receive anything.


 

Regular Visitor

Re: Can't Receive XFinity/Comcast Email

Me too. I have not received any email on my computer or phone since 1:15 pm.

New Poster

Re: Can't Receive XFinity/Comcast Email

Me too. Cannot recieve emails on my comcast account

 

Regular Visitor

Re: Can't Receive XFinity/Comcast Email

No email for me since 5:15 pm - 2nd time this week it's been down

New Poster

Re: Can't Receive XFinity/Comcast Email

Haven't been able to send or receive emails since this afternoon. All I get is Error: Failed to load
Messages. Retry. I have been trying to figure out what is wrong for the last 2 hours!!!!
New Poster

Re: Can't Receive XFinity/Comcast Email

Can't get comcast emails at all.  Server times out and/or get message "downloading 24 messages" that never actually download.  What gives?

New Poster

Re: Can't Receive XFinity/Comcast Email

I cant either. Been at this for literally hours. Cant connect on my phone (verizon data) or pc via windows live mail or getting on the xfinity website (comcast internet, windows 7, google chrome). And comcast internet is getting 5.6 mbps.
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