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Can receive email but not send

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New Poster

Can receive email but not send

I can receive Comcast email but not send it. I get an error message saying my user name or password are incorrect. I have tried three different devices and powered them on and off. I have changed my password twice, with no change. Any other ideas?  I primarily used an iPad and have never had trouble like this before.  I can access my Comcast account online without trouble.

Accepted Solution

Re: Can receive email but not send

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing SMTP server. Did you do that? If not, to change it for the SMTP server:

go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen, you will see the password. Change it and then tap "Done" in the upper right-hand corner of the screen.

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Email Expert

Re: Can receive email but not send

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing SMTP server. Did you do that? If not, to change it for the SMTP server:

go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen, you will see the password. Change it and then tap "Done" in the upper right-hand corner of the screen.




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New Poster

Re: Can receive email but not send

Good thing I asked, I never would have found the answer on my own. Thank you very much!