Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,848

members

935

online

29,427

topics

Top

Can Xfinity Be Deleted Then Reinstalled?

Contributor

Can Xfinity Be Deleted Then Reinstalled?

Xfinity Support has proven unable to resolve my complaint--Hyperlinks unworkable on incoming messages but workable when I send the message to Trash. After Support attempted to place the blame on Microsoft, I even purchased a new computer, thus changing from Windows 7 to 10. But the problem reappeared as soon as I opened Infinity on the new computer and before I installed Chrome or anything else.. The problen can only be Xfinitiy's connection to me. Question: Can Xfinity be deleted then reinstalled? Would that help?

Silver Problem Solver

Re: Can Xfinity Be Deleted Then Reinstalled?

Are you talking about the Webmail interface? What browser are you using? Win7 only had Internet Explorer, but Win10 has both IE and Edge. You can also try using Firefox or Chrome or Opera.

https://www.mozilla.org/en-US/firefox/new/

https://www.google.com/chrome/

http://www.opera.com/

Contributor

Re: Can Xfinity Be Deleted Then Reinstalled?

My previous computer with Win7 had IE but I mostly used Chrome. Both had the problem, Deleting and restoring Chrome did not rresolve it. Numerous Xfinity Support agents walked me through many numerous selection options that I doubt I can ever find again. Nothing worked. My new computer has Win10 and came with Edge but problem appeared using

edge and  when first hooked up to the modem, before I installed any programs.. We then installed Chrome, and it also has the prob. Xfinity Support agreed that the problem cannot be with the browser. By process of elimination, it has to be Xfinity itself. I suggested deleting and reinstalling Xfinity to several of the agents I talked to, but no one picked up on it. So now I am wondering if it is an option I should pursue, whether doing that might correct whatever is wrong.

Service Expert

Re: Can Xfinity Be Deleted Then Reinstalled?


@Pabloburns wrote:

My previous computer with Win7 had IE but I mostly used Chrome. Both had the problem, Deleting and restoring Chrome did not rresolve it. Numerous Xfinity Support agents walked me through many numerous selection options that I doubt I can ever find again. Nothing worked. My new computer has Win10 and came with Edge but problem appeared using

edge and  when first hooked up to the modem, before I installed any programs.. We then installed Chrome, and it also has the prob. Xfinity Support agreed that the problem cannot be with the browser. By process of elimination, it has to be Xfinity itself. I suggested deleting and reinstalling Xfinity to several of the agents I talked to, but no one picked up on it. So now I am wondering if it is an option I should pursue, whether doing that might correct whatever is wrong.


There isn't any way to do that.  Using the webmail interface isn't the same as using an email client.

 

Speaking of email clients, have you considered using one?  That would probably eliminate your problem.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Contributor

Re: Can Xfinity Be Deleted Then Reinstalled?

Thanks for the suggestion. I have no idea what an email client is but will ask my daughter and grandson. As long as I do not have to change email addresses I am willing to try anything. If I have to change it may be easier to change servers..

Contributor

Re: Can Xfinity Be Deleted Then Reinstalled?

I received a message saying that there is a reply on this forum asking if my problem was resolved. I can't find that message, but the answer is no. My incoming-mail hyperlinks continue to be gray rather than blue,  and to have horizonal cross-out lines through them

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 5 replies
  • 253 views
  • 0 kudos
  • 3 in conversation