Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,467

members

758

online

36,400

topics

Top

Block email

New Poster

Block email

How do I block an email sender? I have tried sending to spam and they still keep coming.

Email Expert

Re: Block email

If you mean garden-variety spam, just keep marking it as spam.  It takes time to "train" the filters as to what you consider to be junk mail.  If you mean you want to block a particular sender--------------------

 

Assuming you are still on the old email format-------------

From your Inbox page, go to Preferences>>>>>>Email>>>>>>>>Email Filters. Click on that, and then follow the prompts to set up a filter for that sender. One of the options is "Discard", which dumps any emails from that sender and you just never see them.

If you are on the new format, click on the gear icon in the upper right corner of the screen, then on Settings. There you will see Filter Rules. Click on that and follow the prompts.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 133 views
  • 0 kudos
  • 2 in conversation