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Blank support page by Firefox 57.0

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Frequent Visitor

Blank support page by Firefox 57.0

When I try to access support page by Firefox 57.0, there is just a blank page, the application doesn't load success as Chrome.

Do somebody know what happen?

Accepted Solution

Re: Blank support page by Firefox 57.0

Do you have any extensions running with Firefox?  There has been issues with LastPass extension where it caused issues with some of the underlying code in the support page.

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Email Expert

Re: Blank support page by Firefox 57.0

What support page are you referring to?  Do you mean a Comcast support page while you are using Firefox, or the support pages for Firefox or what?




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Frequent Visitor

Re: Blank support page by Firefox 57.0

When I click the "support" as link https://www.xfinity.com/support/?CMP=ILC_support_xfinityforum_re,

the page should show the common solutions. But there is nothing there.33GwRl4

Email Expert

Re: Blank support page by Firefox 57.0

OK now I see what you mean.  I'm on a Mac, and I get the same thing you see when I try with the latest version of Firefox.  Using either Chrome or Safari I get the whole page that is supposed to be there.  So it must be a FF specific issue.  I'll alert Comcast about this.




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Service Expert

Re: Blank support page by Firefox 57.0

As I write this I am getting the entire page using FF ver 57.0.4.




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Frequent Visitor

Re: Blank support page by Firefox 57.0

Thanks!

Yes. My Chrome and Edge are working fine, just the lastest Firefox has this issue.

Email Expert

Re: Blank support page by Firefox 57.0


Again wrote:

As I write this I am getting the entire page using FF ver 57.0.4.


I'm using the same version on the Mac and not getting the full page.

 

Go figure




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Service Expert

Re: Blank support page by Firefox 57.0


Latoque wrote:

Again wrote:

As I write this I am getting the entire page using FF ver 57.0.4.


I'm using the same version on the Mac and not getting the full page.

 

Go figure


I'm special. 

 

Seriously, though, I wonder why it's not fully rendering?  Did you hear back from anyone, yet?




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Email Expert

Re: Blank support page by Firefox 57.0


Again wrote:

Latoque wrote:

Again wrote:

As I write this I am getting the entire page using FF ver 57.0.4.


I'm using the same version on the Mac and not getting the full page.

 

Go figure


I'm special. 

 

Seriously, though, I wonder why it's not fully rendering?  Did you hear back from anyone, yet?


Not so far.  I expect maybe a day or two.




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New Poster

Re: Blank support page by Firefox 57.0

Do you have any extensions running with Firefox?  There has been issues with LastPass extension where it caused issues with some of the underlying code in the support page.

Service Expert

Re: Blank support page by Firefox 57.0


FilAraujo wrote:

Do you have any extensions running with Firefox?  There has been issues with LastPass extension where it caused issues with some of the underlying code in the support page.


I have a number of extensions, but I don't use LastPass.




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Frequent Visitor

Re: Blank support page by Firefox 57.0

Yes!

You are right! After disable Lastpass, I can get a full function page.

But the Lastpass is still a useful extension for anyone~~

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