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Automatic Sign off from Email

New Poster

Automatic Sign off from Email

Why do I keep getting signed out of my comcast email?  I get the message that I will be signed out in 5 minutes and to save my work.  It happens daily.  I can be right in the middle of typing an email and it signs me out.

Official Employee

Re: Automatic Sign off from Email

Do you keep your browser open continuously?  For security, Xfinity Connecct times out after 24 hours regardless of whether you're typing for 24 hours without pause. Again, this is to safeguard customer accounts.




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New Poster

Re: Automatic Sign off from Email

No I don't.  I shut down every night.