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Automatic Email Deletion

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Automatic Email Deletion

My emails, read or unread, get automatically deleted from my inbox weekly.  And when I say deleted - they do not even get sent to Trash, they appear to be deleted completely from my email account.


Under Preferences, Email, there is an option for Deleted Email Schedule.  I have it set up to NEVER delete read or unread emails.


So, what do I need to do to stop the automatic email purge each week?

Gold Problem Solver

Re: Automatic Email Deletion

I would go back to the Email a Deletion Schedule and set it up again, remove current settings, then re-enter what you want them to be.


I would also clear your browser cache, close and then re-open the browser, then Xfinity aConnect again.

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.