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Authentication fails when I try to change my "Prefered Email"

Regular Visitor

Authentication fails when I try to change my "Prefered Email"

I have tried several times today to change my "prefered email" in my account. The first 4 times I tried, no email was sent to my new prefered email. evetually it did send the email, but when I went through the process, the system would not accept my "prefered email" password and consequently the Authenitaction failed. See attachment. Anyone know how to solve this?

Authentication Failed.JPG
Email Expert

Re: Authentication fails when I try to change my "Prefered Email"

I'm just guessing here but-----are you trying to use the same address on more than one account in Comcast?  For the preferred one?  Did you try with some other email address you have that's not already in use by you and is not another Comcast address?




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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Regular Visitor

Re: Authentication fails when I try to change my "Prefered Email"

No I am not, I only have one comcast account. I fixed the problem yesterday.

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