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Attachments

When I get an e-mail with attachments I can only view them in adobe.  How can I read a word doc without having to download and read as an adobe file?

 

Service Expert

Re: Attachments


@Dhebe9877 wrote:

When I get an e-mail with attachments I can only view them in adobe.  How can I read a word doc without having to download and read as an adobe file?

 


If the file ends with .pdf it is an Adobe file.  If the file ends in .doc or .docx it is a Word file.  It sounds as though you're being sent PDF files.




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New Poster

Re: Attachments

Thank you for the eresponse. however all attachmnets need to be opened in an adobe file.  I have been working with PC.s since the 80's and I have never had to go through adobe to open a file or attachments in adobe.  I can not find a setting to stop it.

Thank you.

Service Expert

Re: Attachments


@Dhebe9877 wrote:

Thank you for the eresponse. however all attachmnets need to be opened in an adobe file.  I have been working with PC.s since the 80's and I have never had to go through adobe to open a file or attachments in adobe.  I can not find a setting to stop it.

Thank you.


I don't use Adobe, preferring to use a different PDF program, however, if the files are only opening in Adobe, they are PDF files; I don't think you can open a non-PDF file in Adobe, but I could be wrong.

 

Having said that, you probably need to associate those attachment files with a program to open.  That would be dependent of your browser and your system settings.

 

Another thing to try is to clear your caches and cookies to re-associate those files.




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New Poster

Re: Attachments

Thank you for the response. If I send myself a word Doc from my wife's lap top it comes as an attachment and I have choices od downloading, viewing it. or opening it in the browser.  No matter what I try it always open in adobe!  There must be a setting that is causing this.

 

Service Expert

Re: Attachments


@Dhebe9877 wrote:

Thank you for the response. If I send myself a word Doc from my wife's lap top it comes as an attachment and I have choices od downloading, viewing it. or opening it in the browser.  No matter what I try it always open in adobe!  There must be a setting that is causing this.

 


As I said, there is a setting either within your browser or in your system settings where you can set file associations.  Apparently at some point, Adobe has been associated with opening Word documents.

 

Are you getting the same results using a different browser?  [You haven't said which one you're using now, btw.]

 

Also, are you using Windows [which version] or are you on a Mac?




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