Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,914

members

70

online now

1,952,813

discussions

Top

Attachments won't open

New Poster

Attachments won't open

I am using the connect app on my iPad. When I tap on an attachment(docx), it goes into a download spiral and never opens.

Please help me fix this frustration! Thank you.

Official Employee

Re: Attachments won't open


Pdoty wrote:

I am using the connect app on my iPad. When I tap on an attachment(docx), it goes into a download spiral and never opens.

Please help me fix this frustration! Thank you.


Pdoty,

 

I'm sorry to hear you are having a problem with the XFINITY Connect App. I have escalated your issue, and someone should be reaching out to you to assist in solving your problem.

 

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon