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Anyone else missing email stored in Mailboxes?

New Poster

Anyone else missing email stored in Mailboxes?

Help!  I recently logged into my Xfinity Connect e-mail and noticed that all the messages I had stored in my personal folders is gone!

Has this happened to anyone else?  If yes, how did you get your messages back?

Email Expert

Re: Anyone else missing email stored in Mailboxes?

Are you still on the old email format?  If so, from the Inbox page go to Preferences>>>>Email>>>>>Email Deletion Schedule.  Does that explain it?  If not, call Comcast security and ask them to look at the account----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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New Poster

Re: Anyone else missing email stored in Mailboxes?

Yes. I have two emails and a few days ago I lost my saved mail folders for both. I tried to find something in help to get them back to no avail. While searching, the folders in my 2ndary account reappeared but those in my primary account, as well as my search email ability have disappeared. Very annoying. I also sent an email to comcast complaining and have not recieved any response.