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Anyone else lose all inbox email messages with upgrade?

Frequent Visitor

Anyone else lose all inbox email messages with upgrade?

Tried all weekend to access my email via mobile device.  Log into computer this morning to find my entire inbox empty.  How many others are running into this issue?

Email Expert

Re: Anyone else lose all inbox email messages with upgrade?

I've escalated this to the forum admins for follow up.  You cannot recover those messages on your own.




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Frequent Visitor

Re: Anyone else lose all inbox email messages with upgrade?

Yeah, well aware of that.  Of course I worked with level one support and after really telling them the issue they told me I need to contact tier 2/3 support.  Going to try and call when I get home.  At this point I think a restore is the only solution.

Frequent Visitor

Re: Anyone else lose all inbox email messages with upgrade?

Looks like the trick to getting it resolved is to come to the forums and complain enough.  Finally working (of course there was no notification that they fixed it).

Official Employee

Re: Anyone else lose all inbox email messages with upgrade?

Hi mfergel, I apologize for your experiences, but glad that it has been corrected.  If you have any questions or concerns in the future please let me know and I will gladly assist.

 

Thank you




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