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All of my email and folders disappeared off Comcast Sunday night.

Frequent Visitor

All of my email and folders disappeared off Comcast Sunday night.

I am getting new email but none of the old ones have returned and I would like to know where they are and how to retrieve them. I spoke with a representative and was given this Ticket number SI013210028. He said Comcast was having maintenance problem and everything would be back soon.  It has been two days since this happened.

Email Expert

Re: All of my email and folders disappeared off Comcast Sunday night.



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.  You could also call Comcast security and ask them to look at your account to see if they can find anything wrong-----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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New Poster

Re: All of my email and folders disappeared off Comcast Sunday night.

I have the same issue??? My inbox mail is gone and my "KEEPERS" (old emails and photos) are gone??? no one can tell me what to do....VERY UPSET*&^&^%$%

Frequent Visitor

Re: All of my email and folders disappeared off Comcast Sunday night.

This is not just emails but personal saved folders that disappeared when comcast had their service interruption. Have spoken with security. Thanks for your suggestion