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All folders and old emails are missing

New Poster

All folders and old emails are missing

All of my emails that are stored in folders are missing along with the folders. If I try to expand the folders icon nothing happens. Only thing I am able to do is create new folder. Has been missing for almost a week.

Email Expert

Re: All folders and old emails are missing

If you run a search for any email in the missing folders, does it show up in the search results?




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New Poster

Re: All folders and old emails are missing

Nope and I have noticed that my storage amount is only at 1% now.

Email Expert

Re: All folders and old emails are missing

Then I am escalating this to the forum administrator to get someone to look at your account.  Someone will respond in here soon.




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Official Employee

Re: All folders and old emails are missing

Hi waneszoo6,  I apologize for your experiences with your email.  I will research and send to the right teams accordingly.  I will send you a private message requesting your email information.

 

Thank you




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