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Alert Banner

Posted by
Frequent Visitor

Message 1 of 19
5,440 Views

Comcast is now spaming me with an alert banner on every web page I visit.  How do I get rid of this?    Nothing at Xfinity (where they send me) offers any help. The whole thing is set up for Windows users.  I don't want to chat with anyone and they won't let me email them (they send me to chat when I attempt to submit my email).  I am about to cancel my comcast account!

18 REPLIES
Posted by
Email Expert

Message 2 of 19
5,435 Views

What does it say?




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Posted by
Frequent Visitor

Message 3 of 19
5,430 Views


Critical Malware Alert - Immediate Action Required!
Constant Guard™ from XFINITY detected that one or more of your computers are infected with malicious software known as 'DNS Changer'. Immediate action is required to avoid disruption to your Internet service.
Click the 'Get Started' button below or visit Xfinity.com/dnsbot for step by step malware removal instructions.
How do I know this message is from Comcast?

 

I have done everything and always told I am not infected.  Not only from Xfinity but also other sites that scan for this bot.

 

Posted by
Problem Solver

Message 4 of 19
5,388 Views

Did you check here ? http://dns-ok.us/   Sounds like you did and checked out ok .               I would just remove Constant Gaurd .  

Posted by
Email Expert

Message 5 of 19
5,360 Views

There's no Constant Guard software for Macs, is there? So what is he supposed to remove?




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Posted by
Problem Solver

Message 6 of 19
5,357 Views
Posted by
Frequent Visitor

Message 7 of 19
5,350 Views

I did go there and they say I not infected.

Posted by
Frequent Visitor

Message 8 of 19
5,349 Views

I spent 30 minutes trying to cancel constant guard and decided it's not possible.  Anyone know actually how to cancel?  When I accepted the Norton offer I had no idea I was also getting the constant guard fiasco.  My bad!

Posted by
Problem Solver

Message 9 of 19
5,342 Views

I could not find new uninstaller yet . But see if these instuctions may help locate proper file .

         http://service1.symantec.com/Support/num.nsf/docid/2007111919451311

 

One other page i found

 

         http://www.symantec.com/business/support/index?page=content&id=TECH103489&locale=en_US

Posted by
Official Employee

Message 10 of 19
5,324 Views

huckhound wrote:

I spent 30 minutes trying to cancel constant guard and decided it's not possible.  Anyone know actually how to cancel?  When I accepted the Norton offer I had no idea I was also getting the constant guard fiasco.  My bad!


One has nothing to do with the other. You have malware, and a very specific type. Please check out http://forums.comcast.com/t5/Security-and-Anti-Virus/DNS-Changer-Bot-FAQ/td-p/1215341 and https://amibotted.comcast.net

JL
Internet Services


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Posted by
Problem Solver

Message 11 of 19
5,319 Views

jlivingood ?            What settings in router would have been changed ?  

 

Q. I have a Mac, can this be affected?

A. Yes. We have seen many Mac's infected with this bot already. It's also likely that your router has had it's settings changed by the bot. We encourage that you check all devices in your home that use the internet.

 

Posted by
Frequent Visitor

Message 12 of 19
5,309 Views

I ran the symantec remover but I still get the &%*#@ alert banner.  MY mac is clean according to three different sources.  How is a router affected and how do you change a router DNS?  I can find no info about router DNS settings.  Looks like I will have to completely cancel all Comcast services to get rid of their spam.

Posted by
Problem Solver

Message 13 of 19
5,296 Views

click on persons name in red ( 

 

 

 

Posted by
Problem Solver

Message 14 of 19
5,286 Views

 

 

 

--
Adam
Comcast National Engineering // Customer Protection Team
Posted by
Frequent Visitor

Message 15 of 19
5,282 Views

I have followed the provioded link and at the end it determines that I am not infected.  I do not have a book for my router.  I will look into the reset tip. Thanks.

Posted by
Problem Solver

Message 16 of 19
5,274 Views

You're welcome. You should be able to find the documentation on the manufactures website as well.

You can also see what we're seeing by visiting https://amibotted.comcast.net

 

--
Adam
Comcast National Engineering // Customer Protection Team
Highlighted
Posted by
Email Expert

Message 17 of 19
5,242 Views

What kind of router do you have? We should be able to help you fix it, and find an online manual.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am not a Comcast employee.

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Posted by
Frequent Visitor

Message 18 of 19
5,165 Views

I have an Apple time machine

Posted by
Email Expert

Message 19 of 19
5,126 Views

I think you mean Time Capsule; Time Machine is the backup software that uses it.

 

You configure the Time Capsule using the Apple Airport Utility. To enter DNS servers, select Internet from the toolbar, go to the Internet Connection tab, and enter the servers in the DNS Servers fields. The manual can be found at:

 

http://manuals.info.apple.com/en_US/Apple_AirPort_Networks_Early2009.pdf




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