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Address book in email

New Poster

Address book in email

I cannot edit the contacts in my email address book with an error message.  I can right click and add an email but I cannot edit the contact by adding the name and other information. 

Email Expert

Re: Address book in email

Exactly what error message are you getting?  What happens when you select a contact and try to change something?




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New Poster

Re: Address book in email

I get an Internet Explorer error - close the program message.

Email Expert

Re: Address book in email


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.  The Lite version has the "master" copy of the address book.  Any changes you make there should also be reflected in the Full version, although it may take a while.


If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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New Poster

Re: Address book in email

Thank you - the browser was the issue.

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