Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,363

members

27

online now

1,953,195

discussions

Top

Address book duplicates

New Poster

Address book duplicates

When Xfinity implemented the new format of the home page, etc. my address book suddenly turned up many duplicates of the same name and email address, some up to 15 duplicates. How do I get rid of the duplicates? 

Email Expert

Re: Address book duplicates

Short of manually deleting them one at a time, there is no de-duping feature in the new format.  So I'm going to escalate this to the forum admins for follow up.  You should see a response here in this thread.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: Address book duplicates

 

ejhester, Latoque is correct. There isn't a button that removes duplicates but I can look to see if there is something on the back end that is causing the issue. Please send me a private message with your full name and phone number for help. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon