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Address Book in New Email Program

Frequent Visitor

Address Book in New Email Program

I like the new email setup, but it did not import all of my contacts into the Address Book, even the ones I used the most.  Is there a way to get those back?

Email Expert

Re: Address Book in New Email Program

First, see if you can go directly to the old address book on the Plaxo website.  Go here and sign in with your Comcast credentials-----------------

 

https://www.plaxo.com/?src=

 

After you sign in, click on Address Book in the toolbar.  On the next page click on Export in that toolbar.  Do the export to your computer, and then re-do the import into the new format.  You may want to clear it out before you do the import or you might wind up with all duplicates.




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Frequent Visitor

Re: Address Book in New Email Program

I wasn't able to open Plaxo.  It said "too many redirects, try clearing cookies."  So I cleared cookies and restarted pc, but got the same message.

Email Expert

Re: Address Book in New Email Program

Then you can't fix it yourself, so I've escalated this to the forum admins to see if they can look at your account.




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Official Employee

Re: Address Book in New Email Program

Hi Mkcole51,  I apologize for your experiences with your Address book contacts.  I will forward to the correct team for further assistance and will send you a private message requesting the email address/username that is experiencing the this issue.

 

Thank you 




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Official Employee

Re: Address Book in New Email Program

Hi Mkcole, thank you for working with me via private message and glad to hear that after I synced your email you were able to view your missing contacts again.   Please let us know if you have any questions or concerns in the future.

 

Thank you




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