Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,171

members

15

online now

1,952,317

discussions

Top

Address Book Not Populating

Regular Contributor

Address Book Not Populating

Address book is not populating, have waited three days now, this is not satifactory........why?

 

Thank you.

Regular Contributor

Re: Address Book Not Populating

To add, the book count is 192 address'.

The number given on address pages in "to" box is 191.

There are actually two names added that didn't populate, they are in the 192 count, but not in the 191 count...........I don't understand this. 

Regular Contributor

Re: Address Book Not Populating

Two new email address' still not on the "To" list but on the address book, 4 days now. Try to contact Plaxo? Let me know if you get through.

Email Expert

Re: Address Book Not Populating

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.

 

OR

 

If you want to try to fix it yourself, switch to the Lite version of Xfinity Connect. In the Inbox page, go to Preferences>>>>>General>>>>Versions. Make the change there. While in Lite, make your changes to the address book. If you switch back to the Full version ( the default view), those changes should be reflected in that address book, although it can take up to 24 hours to show up. The Lite version has the primary, or "master" copy of the address book.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Contributor

Re: Address Book Not Populating

Thanks for responding. You know the money you spend monthly for this service, these things should not be happening, sync this, sync that, why should I have to do that, it should be done automatic.