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Address Book Interface with Email

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Address Book Interface with Email

Last week I updated an email address of a contact to their new email address. I changed the address in my main address book as well as the within the group they are included. This week I tried to send a message to the group and the contact that I had updated came back as undeliverable and when I looked at the actual message the old address had been pulled into the email. I went out to my address book to verify their address and to my surprise it appeared as the new email address in both the main address book and the group and no where could I find the old address. So why is it pulling the old address and where is it pulling it from?

 

dwilliamscore 

Email Expert

Re: Address Book Interface with Email

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.

 

OR

 

If you want to try to fix it yourself, switch to the Lite version of Xfinity Connect. In the Inbox page, go to Preferences>>>>>General>>>>Versions. Make the change there. While in Lite, make your changes to the address book. If you switch back to the Full version ( the default view), those changes should be reflected in that address book, although it can take up to 24 hours to show up. The Lite version has the primary, or "master" copy of the address book.




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