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Added new user but no contact email appears

New Poster

Added new user but no contact email appears

I have added two new users to make a total of seven but no email address shows up under the Contact Email. The website allows log-in but no access to email

Email Expert

Re: Added new user but no contact email appears

The user IDs you created ARE the email addresses.  You need to sign into each one with it's own password.  Is that what you mean?  Otherwise, what do you mean by "under the Contact email"?




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Gold Problem Solver

Re: Added new user but no contact email appears

See if this cliable link helps you.

http://customer.comcast.com/help-and-support/internet/add-external-email-accounts-to-xfinity-connect...

I have added ny other Usernames to associate with mybAprimary username. When I open mybPrimary username, I also see my other usernames and can click on them to open secondary emails.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: Added new user but no contact email appears

OK when I attemp to access anything related to email in the new account I get the following message. It tells me to sign in but I am already signed in.    

 

Access requires Comcast High-Speed Internet

Need it? Subscribe now »
Have it? Use your Comcast ID & password to Sign in now »

Forgot your Comcast.net sign-in info? Get it now »
Learn more about mySIGN-IN by Comcast

If you landed here when attempting to configure "Advanced Call Forwarding" on Xfinity Connect, it is because the Xfinity Voice 2go "Advanced Call Forwarding" feature is not currently available for your level of service (Xfinity Voice only or Xfinity Voice & Xfinity TV).

At this time you cannot have calls forwarded from your Xfinity Voice home number to your mobile devices or to your Personal Phone Numbers. This feature should be available in the near future. Please look for an e-mail in the beginning of July letting you know when the Advanced Call Forwarding feature will be enabled.

Email Expert

Re: Added new user but no contact email appears

OK you have a different problem not directly related to your email.  That error message "Access Requires Comcast High-Speed Internet" indicates that there is a coding problem in your Comcast account.  You can't fix it yourself.  You have to get on the phone with Comcast and they have to fix it from their end.  Start with the phone number on your bill.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Added new user but no contact email appears

OK that's what I was thinking too. Thanks.