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Accidently changed user name and deleted email account.

SOLVED
Posted by
Frequent Visitor

Message 1 of 28
1,511 Views

Accidently changed my user name and deleted the email account. Can anything be done to change this?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Frequent Visitor

Message 25 of 28
1,266 Views
Solution

Issue has been resolved.

Thanks

27 REPLIES
Posted by
Gold Problem Solver

Message 2 of 28
1,507 Views

Tag1260 wrote:

Accidently changed my user name and deleted the email account. Can anything be done to change this?

Thanks



Call 1-800 comcast right away and tell them what you did.  Normally when a Username is deleted, it goes into an inactive 'pool' for 90 days.  But if you call right away,you should be able get it back. 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 3 of 28
1,504 Views

I was told it is irreversable and there is nothing they can do by the phone tech.

Thanks

 

Posted by
Gold Problem Solver

Message 4 of 28
1,492 Views

Tag1260 wrote:

I was told it is irreversable and there is nothing they can do by the phone tech.

Thanks

 



Since I don't know when you deleted the username, that could be right... But if you just did it, I really would call back and speak with a different Rep.  Post back with the results of your second call.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 5 of 28
1,490 Views

Thanksa for your reply. Did this about two hours ago and just got off the phone with the second rep (While waiting for a reply here) and he turned in a work ticket TO BE LOOKED AT in 24-48 hrs. Hope that's not too late.

 

Thanks

Tag

Posted by
Gold Problem Solver

Message 6 of 28
1,487 Views

In the meantime, I will notify the Administrator of your problem.  He may need to contact you privately, so please watch for his reply in this thread.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 7 of 28
1,485 Views
Posted by
Problem Solver

Message 8 of 28
1,451 Views

I was able to activate the username that was deleted.




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Posted by
Frequent Visitor

Message 9 of 28
1,446 Views

Thank you, Thank you, Thank you.

 

What do I do now?

 

Did I say Thank you?

 

Posted by
Gold Problem Solver

Message 10 of 28
1,441 Views

I Thank you Larry too!

Carole



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 11 of 28
1,435 Views

Just need to know what to do now and I'll be set. I tried to make a new account  with the old username,  it says it's already in use. Tried jus logging in to the old username and it says the username and password don't match.

 

Thanks again

 

Posted by
Gold Problem Solver

Message 12 of 28
1,432 Views

Tag, your password was probably reset.  From the homepage, type in your Username, and then click on the Forgot password link.  You will be directed to a new window where you can change your password.

Let us know if you need further help. 

 

Forgot password 1.jpg

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 13 of 28
1,429 Views

I's me again.

It says it cannot find the username.

 

Thanks

Posted by
Gold Problem Solver

Message 14 of 28
1,427 Views

Clear your browser cache, then try again.  Are you signed in now with your Primary Username?  And is it a different Username then the one that Larry reactivated for you?

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 15 of 28
1,417 Views

Signed out on this username, Cleared cache, and tried again and it still says it cannot find the username.

 

Yes it,s a different username than the one I'm logged in on now. And this is NOW my Primary account.

 

Thanks

Posted by
Gold Problem Solver

Message 16 of 28
1,399 Views

I notified ComcastLarry again for you.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 17 of 28
1,381 Views

ComcastLarry's the Man!!! Fixed it in just a few minutes!  Thanks!!!!

Posted by
Gold Problem Solver

Message 18 of 28
1,367 Views

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 19 of 28
1,323 Views

OK. It was fixed for a whole 24 hrs and now the problem is back. Don't know what happened as I was gone all day and not logged on.

Posted by
Gold Problem Solver

Message 20 of 28
1,301 Views

Oh no!    I will notify Comcast Larry again

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 21 of 28
1,295 Views

Thanks. I also sent him a PM with the details.

Thanks again

 

Posted by
Gold Problem Solver

Message 22 of 28
1,291 Views

Good idea Tag.  I do hope it gets fixed permanently this time.  How badly do you want that Username?  (just kidding)

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Problem Solver

Message 23 of 28
1,280 Views

I will look into this and reach out to you tomorrow, not sure what happen.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor

Message 24 of 28
1,244 Views

Larry,

 

Sorry. I have not been available but am now awaiting your contact.

 

Thanks

 

Posted by
Frequent Visitor

Message 25 of 28
1,267 Views
Solution

Issue has been resolved.

Thanks

Posted by
Gold Problem Solver

Message 26 of 28
825 Views
Posted by
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  • Thank you contributor for your first reply to the community!
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Message 27 of 28
517 Views

This just happened to me two days ago, please help!!!

Posted by
Gold Problem Solver

Message 28 of 28
510 Views

phxdelta wrote:

This just happened to me two days ago, please help!!!


Are you saying you deleted your Username?

Did you call 10800 comcast and tell them what you did and ask them to reset it for you?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.