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Accessing older 'sent' messages

New Poster

Accessing older 'sent' messages

I need to retrieve an email that I sent in about September or October of last year, however, my Sent Mail folder only goes back one month. Is there any way to access emails that were sent more that one month ago? I know I never deleted anything from there.

Email Expert

Re: Accessing older 'sent' messages

Assuming you are using only the Comcast  webmail UI through your browser--------------you need to check your Email Deletion Schedules for the individual folder, including the Sent folder.  From the Inbox page, go to Preferences>>>>>>>>>>Email>>>>>>>>>Email Deletion Schedule.  I think the default is either 30 or 60 days.  Any emails deleted prior to that by the schedule are not recoverable.




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