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ATTENTION randyalkins !!!!!

Service Expert

ATTENTION randyalkins !!!!!


Your post was removed to a secure location.


Please Don’t:



1. Post Personal Information in the Forums


Please do your best to keep your identity and personal information safe. This includes:


  • Your full name 
  • Your telephone number
  • Your Physical/Mailing Address
  • Email addresses
  • Credit Card numbers
  • Account numbers
  • Other personally identifiable information


You original post with the redacted information is below:


My email was hacked on Sept 18 and the name at top of page was changed.  The email was returned on 10-3-15 about 10:30PM  by comcast rep  on service number NA185956562 order number but the name WHITNEY still appears.  How do I change it to my name  which is XXXXXXXXXXX?  phone  XXXXXXXXXXXXXXX


Thank you,



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.