Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




ATTENTION chicks324

Service Expert

ATTENTION chicks324


Your post was removed to a secure location due to your posting personal information.


Please Don’t:


1. Post Personal Information in the Forums


Please do your best to keep your identity and personal information safe. This includes:


  • Your full name 
  • Your telephone number
  • Your Physical/Mailing Address
  • Email addresses
  • Credit Card numbers
  • Account numbers
  • Other personally identifiable information

Your original post with the redacted information is below:


I made an automatic payment on 9/24/2015,  I even sent proof of it, in one of the reminders to show you.  Then was looking at my email from XXXXXXXXX@XXXXXXXXX, and it looks like you helped yourself to my account again.  I am very disgusted.  The bill never seems to go down, and when I do call you, NO ONE wants to hear my plight.  I am being a good customer, and not getting customer good results.  Please send back the second withdrawal back to me, or I will take this situation to higher grounds.


Thank you,


The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.