I'm sorry, that's a total copout. I get my service from comcast. They are responsible for ensuring the service is running. Telling me "not to be on the bleeding edge" is also ridiculous, the OS was announced almost a year ago and the developer programs have been out for months.
To make things even worse, the workaround does not work on my MacBook pro
For now the only solution is for you to revert your laptop back to Snow Leopard.
Right, or boot into 32-bit mode if possible. It's always smart whenever doing a major OS upgrade to find out if you have any system-critical software or hardware that are going to have incompatibilities with said upgrade. If so, you do not want to be an early adopter. This is why you see, especially in enterprise, extensive testing of system updates to protect against these types of problems. Unfortunately, it takes some vendors longer than others to test their products against major OS upgrades, update their hardware if necessary, and then get that hardware out into the wild. This is why it's important to do your homework before pulling the upgrade trigger.
I didnt mean to be rude to him but the answer was exactly the same wording as I've been getting from comcast "customer support". It thus pushed a button!
I was on the phone with them for four hours most of which was them explaining why it was my fault the device didn't work. Quite why its my fault i believed their device should work never quite madr sense. Sadly going back to Snow Lepoard is not an option
Quite right except that in this case I have no choice. I work remotely in software development, currently on an application that needs some of the new features of Lion. Thus I'm caught between the devil and the deep blue sea! I need Lion but I also need an Internet connection!
davidsi wrote: Quite right except that in this case I have no choice. I work remotely in software development, currently on an application that needs some of the new features of Lion. Thus I'm caught between the devil and the deep blue sea! I need Lion but I also need an Internet connection!
MacFix suggested a Snow Leopard partition on your hard drive in case. I suggest a Snow Leopard backup on a separate drive if your employment requires a working system.
If your new software requires a connection with the latest Mac software through a well programmed ISP, then I suggest that you leave Comcast for one that hires competent software engineers.
It was my understanding that this thread was a problem with the Xfinity Internet 2 Go and Mac OS X 10.7 Lion.
Just using a normal router or cable modem with Lion should just work the way it did with Snow Leopard or even Leopard or Tiger. We didn't have to do anything special to connect my daughter's laptop that has Lion.
The bottom of the FAQs on Internet2Go says it doesn't work with Macs at all:
This thread is about the 2go wireless dongle. It has nothing to do with cable modem. I'm sure cable routers and modems work great. My wireless device does not. I have zero Internet connection. I have no router it plugs straight into the laptop.
did you ever get this sorted out? The reason I ask is that I was recently sent one of these devices to play with for a while and I assumed from this thread it wouldn't work. I almost didn't even install the software after going to the site and seeing it was only for 10.5 and 10.6. I installed it anyway, restarted, the connection manager launched, I plugged in the dongle, turned off WiFi, and it worked. Connection Manager is not running in 64-bit mode, but I can't say if there was some update to the software to make it work in Lion or if I just got lucky. I should say this is with the Franklin device, model CMU-301.
If it's still not working for you, maybe try updating the software. Or, uninstall it, then download it fresh from the Internet2Go site. Make sure you have the latest device available as well (the 301 seems to be it).
No I never got it sorted out. Eventually I got them to send me a myfi device as that does not require drivers. I'm now on my third device and none of them work! However, it turns out that the myfi devices didn't work because they are upgrading the towers in my area. This is, apparently, a three week task and all the internet is down in a square mile area around where I live.
Having read this, I took my laptop to work and try the USB plugin, it still does not work. The myfi however, does work away from home
Just wanted to let Mac Users know that I have gone through Snow Leopard, didn't need Mountain Lion, Maverick and now OS Yosemite. My computer is a laptop from 2009. I haven't had many issue at all. I don't have Internet 2Go.
I hope this helps Beth in figuring out the customers problem.
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here. Was your question answered? Mark it as an accepted solution! Did this post help? Why not give it a kudo!!!
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.