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1/26/18 - What settings 2 change this week to receive email again?

New Poster

1/26/18 - What settings 2 change this week to receive email again?

Not able to receive my Comcast email since 1/24/2018.  I use Windows Live Mail to download it.  What settings do I have to change in which applications, to receive my email again?  Or was there an upgrade for something else I need to back out, for email to start working again?  Anything else I should upgrade?  Thanks in advance!

Gold Problem Solver

Re: 1/26/18 - What settings 2 change this week to receive email again?

I know of no changes that would affect WLM. What happens when you try to fetch your mail? Any error messages? The more details you can provide, the better.

 

See https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email for program settings.

New Poster

Re: 1/26/18 - What settings 2 change this week to receive email again?

See snapshot of error attached.  Thanks for trying to assist.  It seems I can see the new email on Comcast.net, but I prefer WLM.  Old habits die hard. 

WLM download error 20180127.jpg
Gold Problem Solver

Re: 1/26/18 - What settings 2 change this week to receive email again?

Security software scanning or firewall settings can cause this. See http://forums.xfinity.com/t5/Email-Web-Browsing/POP3-amp-IMAP-servers-time-out/m-p/2974786#U2974786 and replies.

New Poster

Re: 1/26/18 - What settings 2 change this week to receive email again?

This at least explains what may have changed to cause the issue.  I will tweak the settings and see if that resolves it.  Thanks much!

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