Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

Posted by
  • The Community would like to Welcome you!

Member Since: ‎05-21-2011
Posts: 1

unable to login to my comcast email from any computer

When i try i get this error:


Access requires Comcast High-Speed Internet

Need it? Subscribe now >

Have it? Use your Comcast ID & password to Sign in now >


I followed another post and tried going through acouple different links but it's still not working appears you had to reset theirs for them maybe?

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 29,620

Re: unable to login to my comcast email from any computer

Something is not set ccorrectly in your Account.  You will need to call 1-800 comcast and tell them what is happening so they can check your account..

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.