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I bought an iPad and I can't get the iPad to recognize my Comcast account
I gather you are asking about setting up email. Look at this reply (click here) in the Mobile App forum describing options for reading your email and how to set it up.
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
Find everything you need to know about setting up your wireless gateway.
Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.