I have an iPad 2. Up until last Friday, I could send and receive email with no problem using the Apple email app (not the Xfinity app). All of a sudden, I can receive emails, but I cannot send. I don't receive and error message and the email looks like it was sent. Only the recipient of the email never gets the email.
I have tried everything. I was on the phone with Apple care and at the Apple store twice. I even went to the customers service office at Comcast to have someone try to fix this.
Just so you know, my server numbers are correct- outgoing is smtp.comcast.net and port 465. Incoming is mail.comcast.net and port 995.
I also added my husband's comcast account to my ipad as a test to see if the issue was my account or the iPad. I could send and receive emails from his email account on my ipad. I cannot send emails from my account on the same device.
I've been on the phone with tech support at comcast and that lead nowhere. I am currently chatting with another tech support person who seems to think the issue is the fact that I have two accounts on one iPad. That is not the case.
Does anyone know how to resolve this issue when the server ports are correct and another comcast account works just fine?
I am having the exact same issue...and, from what I can see on line...there are a lot of people experiencing the same thing. Mine started right after I changed my password on my comcast email. I update the password on my mail app on the ipad. Now I can receive email, but not send.
I tried manually entering the new password on both the incoming and outgoing mail server areas. I've deleted the account and re-entered everything. No luck.
We are having the exact same issue, but with a twist. We both use the same home email with Comcast, and then have separate gmail accounts. Comcast mail on my iPad (3) works. Hers quit working on an iPad 2 after a password change but I also had to change it on mine. In addition, she can no longer send from her Android mobile but my iPhone is working. Makes no sense at all.
Maybe this can help someone, but it's obvious in the forums that solutions which work for one user may not be applicable to the next. I remembered that both of the problem devices were running Xfinity mail client which also provides Comcast email in addition to the native email client. I removed it as well as the Comcast sync account, shut down the device, reinstalled the mail account and it worked first attempt.
I've been documenting a similar problem in another thread. Worked for a bit, then stopped in July. I called support and it started working a few days later. Stopped working yesterday. Chat support was useless. I have changed nothing. it appears to be specific to my user account, as my wife's account works just fine on the iPad (as does gmail IMAP).
I find it interesting that my iPad email inbox messages stop at 7/4/2012, which is the exact date that I last had the problem. All the emails from that date have mysteriously disappeared from my iPad email inbox.
Despite Comcast denying the issue, I feel it must be rooted in their system. I had the problem on my IPad (2) and my husband's IPhone AND my Blackberry. The BB is the one that makes me know the problem is bigger than Apple. I am able to temporarily fix the problem by hand deleting and re-entering the email address and the password on both set up screens. It will then verify, send all waiting outgoing emails, download new stuff and then lock up again. There is a major glitch that is totally annoying. I was considering leaving Comcast, this will probably seal the deal. Luckily, I already have an AOL account I can step right into.
I am having the same issue but not on an iPad - mine is on a laptop using the website e-mail. On my desktop there are no issues at all, but I'm using outlook there. Tried to call last night but waits were longer than usual - larger issue?
I had the same problem; could not send email from my Comcast account on the Iphone. I recreated the account but changed the name field to my name (it had been Comcast) and kept just the description as Comcast. Voila, mail started going through. I then changed the name field back to Comcast and mail once again was not being delivered. It seems to be an issue with emails from a user called 'Comcast' being blocked (most likely spam). Whatever the reason, this fixed my issue.
Note that the name needs to be something other than Comcast. Use your real name or what you want people to see as your name.
The "description" field can be "Comcast", but the "name" field is what goes along as the easy to read text of who the messsage is from. It can be part of the spoofing of email, and Comcast seems to be checking that it isn't looking like the email came from them.
FYI - I was having a similar issue sending email from my IPhone. A trip to the Apple store didn't 't help, but your information worked. Had no idea that there were 2 places to enter your password. Many, many thanks.
You're welcome. For people who are reading this later, the Apple email clients need the password set in two places - incoming and outgoing. This ends up being a feature and not a bug. For example, I use my Comcast account for outgoing for some of my accounts on other email servers.
This setting of the password in two places is for the Mail app on Mac OS X (desktops and laptops) as well as the built-in email client for iOS for iPhone, iPod, and iPad.
I had a problem of not being able either send or receive comcast email on my iPhone5 after a password change despite being able to successfuly change the password on my iMac, iPad and Macbook air. The Genius Bar tech had me log on to the xfinity (comcast) site using Safari on the device (in this case my iPhone). Why don't you try this from your iPad? Then after successfully loggin on via Safari, go back to your mail program and try again. He said you may need to do this 4-5 times. For some reason after a password change doing this makes comcast recognized your device as legitimate.
I use comcast email on a laptop and on a new ipad and iphone. Works fine on laptop, but on Iphone and ipad I can't send email. Looks like other people have had the same problem. I've tried everything written and a few things that aren't, but nothing helps. I just have a line-up of emails that can't be sent. Help
- for smtp.comcast.net you are using port 465 with SSL and password authentication
- the name field is your name and not Comcast
- the username is your Comcast user name without the @comcast.net
- the server setting is ON
- your password is typed correctly and contains an upper and lower case letter as well as a digit
- you don't have a signature with a phone number or web address in it (sometimes the mail server drops mail silently if there is something that triggers a spam filter; but you said the mail just doesn't go out)
Have you force quit Mail and started it again?
Apple email clients need to have the password set and saved in two places - incoming and outgoing - and the ports are different.
After looking further in the forums, I went to settings and found several places for my password. I made sure all passwords were the same for incoming and outgoing mail. So my problem is solved,thank you.
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
I read the forums and guess what....your send and receive email for iCloud must have same password. This also applies if you have comcast,charter, etc. Click setting-> mail,calendar,&contacts. This is where you will find your email accounts.
I have an ipad with same issue - won't send email from ipad with comcast address - it started when I changed my comcast password - solved the problem when I entered the new password in settings in 2 places, 1 on the comcast settings page -then open the smtp outgoing server selection and change to the new password. You will be ready to go.