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high speed internet connection for laptop.

Posted by
Visitor
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Member Since: ‎11-06-2011
Posts: 1
Message 1 of 2 (519 Views)

high speed internet connection for laptop.

Klynch5@comcast.net is the registered name on an account in my household who has a laptop connected by a router to the internet.  She can connect to the internet, but when she tries to connect to her e-mail, a statement comes up that says, "access requires Comcast high speed internet."  This has happened several times.  What is causing that?

1 REPLY
Posted by
Official Employee

Member Since: ‎08-19-2011
Posts: 614
Message 2 of 2 (495 Views)

Re: high speed internet connection for laptop.

There is probably an error on the account somewhere.  You should be able to fix the issue by calling 800-COMCAST.  If not let me know.

 

Also, please edit your post and remove the email address Smiley Happy