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Posted by
Visitor
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Member Since: ‎05-05-2011
Posts: 1

e-mail account gets hacked

Last night, my comcast email account was hacked.  The address book was used to send messages to everyone in my address book.  I run the Comcast offered Norton suite for protection.  Is there something that I or Comcast should do to prevent this from happening???

Posted by
Email Expert



Member Since: ‎05-21-2006
Posts: 29,369

Re: e-mail account gets hacked

There is another post about this below yours... Please immediately change your password, and remove the contacts from the Smartzone address book.  If you also use an email client, change your password there as well. to match your new password.

Comcast is aware of this and is working on it.  You will see most posts/threads if you scroll through the Forum too.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Email Expert



Member Since: ‎05-21-2006
Posts: 29,369

Re: e-mail account gets hacked

Regarding Passwords:

In addition;  When creating a password, make sure it is a strong password.  A strong password consists of upper and lower cases letters, some numbers, and a character or two.  NEVER use the same password on multiple sites either.  Change passwords often.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Official Employee



Member Since: ‎05-04-2011
Posts: 2,077

Re: e-mail account gets hacked

-

 

Have you had any issue since you changed your password?

 

Thanks,

 

-ComcastLarry-

Thank You

-ComcastLarry-
Posted by
Visitor
Member Since: ‎07-17-2003
Posts: 2

Re: e-mail account gets hacked

I just had my Comcast e-mail account hacked as well, will try changing the password & see it that stops it, thanks.