Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,382,874

members

75

online now

1,613,715

discussions

Xfinity email does not work on Firefox today!

Posted by
Visitor
Member Since: ‎02-18-2005
Posts: 6
Message 1 of 4 (788 Views)

Xfinity email does not work on Firefox today!

Yesterday Firefox and xfinity email worked fine.  Today I cannot get to the email beyond the xfinity preview screen.  What happened last night to either Firefox of xfinity?  An "improvement"?

 

Is there a solution other than going to another browser?  Explorer 8 is pretty flaky.

 

Any help will be greatly appreciated.  I can still read email via xfinity and explorer 8.

 

 

3 REPLIES
Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 29,939
Message 2 of 4 (781 Views)

Re: Xfinity email does not work on Firefox today!


Anon1226689 wrote:

Yesterday Firefox and xfinity email worked fine.  Today I cannot get to the email beyond the xfinity preview screen.  What happened last night to either Firefox of xfinity?  An "improvement"?

 

Is there a solution other than going to another browser?  Explorer 8 is pretty flaky.

 

Any help will be greatly appreciated.  I can still read email via xfinity and explorer 8.

 

 


Whch version of FF are you using please?  Have you cleared your browser cache?  Do you have the most current version of FF?

 

I just checked with  FF version 10.0.3 and Internet Explorer Version 10.0... Both are working fine for me.

 

If need be, you can also use m.comcast.net to read email.  It is the very,very basic mobile App.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-20-2008
Posts: 1
Message 3 of 4 (397 Views)

Re: Xfinity email does not work on Firefox today!

Today 1/31/13 this started happening to us in the middle of USING Comcast to read e-mail!  We've rebooted everything, even the PC, to no avail.  FF says we're on the latest version 18.0.1   Computer is Windows 7 Home Premium service pack 1, all updates up-to-date. 

And it happened in the middle of a session!!

IE works with Xfinity, but we do NOT want to use that slow thing..

 

 

Posted by
Edited on
‎01-31-2013 06:37 PM

Email Expert

Member Since: ‎05-21-2006
Posts: 29,939
Message 4 of 4 (393 Views)

Re: Xfinity email does not work on Firefox today!

[ Edited ]

What do you mean by its not working?  You cannot access emaiI in XfinityConnect, please give more details of what is happening. just tried accessing email,

 

I also use the same version of Firefox and do not have an issue.

Did you receive any error messages?  If yes, please post the entire error message.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




-->