Are you trying to get to the address book on your cell phone, computer or other device?
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
This is done to protect customers and for assurance that they are dealing with a Comcast employee. Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.
I transferred my address book from aol..........the names appear when I begin to type in address.......but it they go to an old address or work vs personal address - I cannot get it to change or list options or see my address book period.
Just to be clear.....you are NOT seeing this toolbar on your Xfinity Connect page, correct?
What browser are you using? Have you cleared your cache recently?
***** ***** ***** ***** ***** I do NOT answer questions via Private Message. Please ask your questions in the open forums. -- These are public Help and Support forums. As such, any personal information such as full name, address, telephone number, account number or email address can be viewed by anyone on the internet. Keep your identity safe and post only information related to your problem. -- Official Comcast Employees names are in Red. -- "Experts" are customers who volunteer their time in the Help forums. -- Only Official Comcast Employees have access to your account information.
Open XfinityConnect & click on Preferences. Under General Preferences, which version of XC is ticked? The Full or the Lite? If the full, try switching to the Lite version. Remember to click on SAVE at the top of the page after making any changes in Preferences.
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.