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Yesterday one of my subsidiary email accounts stopped receiving emails. I have contacted Comcast and was told a trouble ticket has been filed, but it has been 36 hours since I received any emails and I am concerned that there may be some important ones.
I have tried Xfinity, Firefox, Windows 7, Outlook but none of them receive emails for this one account. My primary account and two other subsidiary accounts are working fine.
Solved! Go to solution
04-25-2013 09:12 PM
Have you checked the Spam folder for that account?
Have you tried sending it an email from another mail provider? If so do you get any kind of error message?
04-26-2013 07:37 AM
Yes I have checked the spam folder. It is empty.
I have sent messages to the account from another provider. No message and no error message.
04-26-2013 08:46 AM
mackschwing, can you send me a private message with the email address of your subsidiary account you are having problems with?
04-26-2013 09:19 AM
I assume you are using only Xfinity webmail, and not an email client like Outlook or Thunderbird? Can you send OK with the account in question? Do emails from that address get to their destination?
04-26-2013 09:21 AM
If you click on my name to the left of this post, it will take you to my info page. There should be a link there with the text 'Send this user a private message'.
04-26-2013 09:31 AM
It appears your Email Safe List has become enabled which is causing all of your incoming emails to get dropped. To disable your Email Safe List, use the following steps:
Sign in with your Primary Account Username
Click on ACCOUNT at the top of the page
Click on the Users&Settings Preferences tab
Click on the username having the issue
Click on EMAIL SETTINGS
Turn off the Safe List.
(Thanks to CCCarole for those steps)
04-26-2013 09:58 AM
Yes the safe list was on, but can i recover the emails from the past two days?
04-26-2013 10:03 AM
Unfortunately not, sorry. By that being enabled, the messages were all discarded.
04-26-2013 10:11 AM
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
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