Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,466,399

members

50

online now

1,691,336

discussions

Some of my email folders are missing!

Posted by
Visitor
Member Since: ‎11-15-2008
Posts: 3
Message 1 of 5 (179 Views)

Some of my email folders are missing!

I can't find 3 of my folders with stored messages. In one of the folders, I store messages everyday. How do I find them?

4 REPLIES
Posted by
Email Expert

Member Since: ‎03-10-2004
Posts: 6,888
Message 2 of 5 (177 Views)

Re: Some of my email folders are missing!


ecasey wrote:

I can't find 3 of my folders with stored messages. In one of the folders, I store messages everyday. How do I find them?


Webmail?

 

Smartzone?

 

E-mail client (Outlook Express, Outlook, Thunderbird, etc)????

 

JR

Posted by
Visitor
Member Since: ‎11-15-2008
Posts: 3
Message 3 of 5 (168 Views)

Re: Some of my email folders are missing!

Smartzone. One of the folders was automatically brought over to smartzone from Comcast. The other 2 I created in smartzone.Thanks
Posted by
Email Expert

Member Since: ‎03-10-2004
Posts: 6,888
Message 4 of 5 (164 Views)

Re: Some of my email folders are missing!


ecasey wrote:
Smartzone. One of the folders was automatically brought over to smartzone from Comcast. The other 2 I created in smartzone.Thanks

Do you have multiple Comcast accounts?   Is there a possiblity that you logged into a different account than the account where the folders are?

 

Is there a possibility tha you dragged and dropped the folders into another folder?

 

JR

Posted by
Visitor
Member Since: ‎11-15-2008
Posts: 3
Message 5 of 5 (162 Views)

Re: Some of my email folders are missing!

Yes I have multiple comcast accounts, I checked each account for the missing folders. I did not open all folders in all accounts to look for the missing. Thanks, I'll try that later when I get home.